Reports are conflicting.
According to TripAdvisor, guests' opinions on the Brisas del Caribe resort are split. Many other visitors' complaints sounded very much like the Evans', although a few had described the hotel as a “wonderful place” with “accommodating” staff. One reviewer said that their hotel room reeked of “terrible odour,” while another labelled the hotel “disgusting,” urging future guests to “search for another place.”
Dreadful beyond comprehension
The Evanses weren't just upset about losing $13,000 due to poor planning on their Cuba trip. They knew it would be their last chance for a family vacation before the older kids moved out, so they wanted to make the most of it. In the end, it would turn out to be that, but for the wrong reasons. As it turned out, this was one vacation they wouldn't soon forget. This was a nightmare, not a dream.