Logging in
They hoped that at least their room would be in good shape as they checked in. Unfortunately, when they opened the door, they were even more terrified by what they saw. The exposed electrics in our room, as well as the nasty brown smear on one of the purportedly “clean” towels, were both noted by Gayle. Gayle said that she “broke into tears” and declared that it was genuinely “terrible” at that very moment. They made the decision to check their last resort, the hotel pool, since they didn't want to spend any more time in their dirty rooms.
Contrary to the brochure
But as they made their way to the resort's pool, they soon found that this, too, was a tremendous letdown. The lovely tropical pool that they had been daydreaming about for weeks was dirty, unmaintained, and once more not what they had been told. Gayle remarked that there was trash all over the place. “The pool had scum, and there was broken furniture and beach furniture,” she added. The Evans family realised that action needed to be taken at this point.