Raising objections
The family decided to get in touch with The Holiday Place, the firm they had originally booked with. As soon as they arrived, they emailed a long list of complaints to the company's agent and asked to be moved to a different hotel immediately. The travel agency was unable to offer any alternatives, and there was no nearby hotel that could accommodate them. However, they compensated the Evans family by giving each member a $130 voucher good toward a future trip.
Standards are very low
The agency then directed Gayle and her family to their website's terms and conditions, where it was explained that foreign star ratings may not measure up to the standards that Americans are used to, but rather to “the relative norm for the area.” Gayle, who spent $13,000 on her vacation, however, claimed that she had hoped for “a fair standard.” In spite of the fact that she acknowledged varying quality controls in less developed nations, she insisted that “this was not what we paid for.”